Privacy Policy

This Privacy Policy explains how ErisAI ("ErisAI", "we", "us", or "our") collects, uses, discloses, and safeguards information when you visit our website, interact with our Synapse platform, or otherwise use our services (collectively, the "Services").

1. Information We Collect

We may collect the following categories of information:

• Contact information — such as your name, email address, company, and phone number when you submit a form, request a demo, or contact us.
• Account & usage information — such as login credentials, queries submitted to Synapse, uploaded documents, and general usage patterns within the Services.
• Technical information — such as IP address, browser type, device information, and log data collected automatically when you use our website or Services.
• Cookies & similar technologies — used to operate, secure, and improve our website and Services.

2. How We Use Information

We use the information we collect to:

• provide, operate, and maintain the Services;
• respond to enquiries, provide support, and communicate with you about our Services;
• improve, secure, and develop new features for our website and Services;
• comply with legal obligations and enforce our Terms and Conditions; and
• detect, investigate, and prevent fraudulent, unauthorised, or harmful activity.

3. Legal Basis for Processing

Where applicable data protection law requires a legal basis, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and securing our Services, and compliance with legal obligations.

4. How We Share Information

We do not sell your personal information. We may share information with:

• service providers and infrastructure partners who process data on our behalf, subject to appropriate confidentiality and security obligations;
• professional advisors, regulators, or authorities where required by law or to protect our legal rights; and
• a successor entity in connection with a merger, acquisition, or sale of assets, subject to equivalent protections.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

6. Security

We implement technical and organisational measures designed to protect information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

As a company operating across borders, information we collect may be transferred to and processed in countries other than your own, including the United Arab Emirates. Where required, we take steps to ensure such transfers are subject to appropriate safeguards.

8. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing or request data portability. To exercise these rights, contact us using the details below and we will respond in accordance with applicable law.

9. Children's Privacy

The Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. We will update the "Last updated" date above when we do so, and material changes will be communicated where appropriate.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at info@erisinnovate.ai.